Reprise Electrical Pty Ltd is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information, and how we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What information we collect
We collect personal information you provide directly to us, including when you submit an enquiry through our website contact form. This typically includes your name, email address, phone number, the name of your building or organisation, and any details you choose to include in your message. We may also collect technical information automatically, such as your IP address, browser type and pages viewed, through standard web analytics.
2. How we use your information
We use your personal information to respond to your enquiries, provide quotes and electrical maintenance services, manage our relationship with you, meet our compliance and record-keeping obligations, and improve our website and services. We do not sell your personal information.
3. Disclosure
We may disclose your information to our staff and contractors who need it to deliver our services, to third-party service providers who support our operations (such as email, hosting and payment providers), and where required or authorised by law.
4. Storage and security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Information submitted through our website is transmitted over encrypted connections and stored in secured systems.
5. Access and correction
You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable period.
6. Direct marketing
We may occasionally contact you about our services. You can opt out at any time by contacting us, and we will action your request promptly.
7. Complaints
If you have a concern about how we have handled your personal information, please contact us first. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
8. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page.
9. Contact us
For any privacy questions or requests, contact Reprise Electrical at adrian@repriseelectrical.com.au.
This policy is general information, not legal advice. We recommend seeking independent legal advice to confirm it meets your specific obligations.